PRIVACY POLICY

Effective Date: 01.01.2026

This Privacy Policy (“Policy”) is issued by Sunmax Energy, operated by Yasha Terra Ventures, having its registered office at Samarpan, Savitribai Phule Nagar, Pant Nagar, Ghatkopar East, Mumbai, Maharashtra – 400075, hereinafter referred to as “Sunmax Energy,” “we,” “us,” or “our.”

This Policy governs the collection, use, disclosure, storage, and protection of personal and business information provided by individuals and entities (“User,” “you,” or “your”) who access or interact with our website, booking platform, communication channels, or solar-related services (“Platform”).

1. COLLECTION OF INFORMATION

We may collect the following categories of information:

a) Personal Information

• Full name

• Contact number

• Email address

• Property location address

• Identification details (if required for site access)

• Payment information

b) Business Information (where applicable)

• Company name

• GST details

• Billing address

• Authorized representative details

c) Transactional & Service Data

• Service booking details

• Solar system capacity (kW)

• Number of panels

• Site photographs (before/after cleaning)

• Invoice and payment records

d) Technical Data

• IP address

• Device type

• Browser information

• Access timestamps

• Website usage analytics

e) Marketing Preferences

• Communication preferences

• Promotional opt-in/opt-out status

• Feedback and reviews

2. USE OF INFORMATION

The information collected is used for lawful purposes including:

• Processing service bookings and payments

• Scheduling and executing solar cleaning services

• Customer support and communication

• Generating invoices and financial reconciliation

• Improving service quality and operational efficiency

• Marketing and promotional communications (with consent)

• Compliance with legal and regulatory obligations

We do not sell, rent, or trade personal data to third parties for commercial gain.

3. DISCLOSURE OF INFORMATION

We may disclose your information to:

• Authorized service personnel or city partners for service execution

• Payment gateway providers

• Accounting, audit, and compliance professionals

• Government or regulatory authorities, where required by law

All third parties are required to maintain confidentiality and comply with applicable data protection laws.

4. DATA RETENTION

We retain personal and transactional data:

• For as long as necessary to fulfill service obligations

• For statutory compliance under tax and accounting laws

• For dispute resolution and audit purposes

After expiry of retention requirements, data may be securely deleted or anonymized.

5. DATA SECURITY

We implement commercially reasonable security measures including:

• SSL encryption for online data transmission

• Role-based internal access controls

• Secure payment gateway integrations

• Periodic system monitoring

While we strive to protect your data, no digital platform is completely secure. Users are responsible for safeguarding their login credentials and communication channels.

6. USER RIGHTS

Subject to applicable laws including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of data (subject to legal obligations)

• Withdraw consent for marketing communications

• Request information on data processing practices

Requests may be made by contacting:
📧 support@sunmaxenergy.in

We shall respond within a reasonable time in accordance with applicable law.

7. COOKIES & TRACKING TECHNOLOGIES

Our Platform may use cookies and analytics tools to:

• Improve user experience

• Monitor website performance

• Understand customer behavior

Users may control cookie preferences via browser settings. Disabling cookies may impact certain functionalities.

8. THIRD-PARTY LINKS

Our Platform may contain links to external websites. Sunmax Energy is not responsible for the privacy practices of third-party platforms. Users are advised to review their respective privacy policies.

9. CHILDREN’S PRIVACY

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

10. AMENDMENTS

We reserve the right to update or modify this Policy at any time. Changes shall become effective upon posting on the Platform. Continued use of the Platform constitutes acceptance of such changes.

11. GOVERNING LAW & JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

This Policy is framed in accordance with:

• The Information Technology Act, 2000

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• The Digital Personal Data Protection Act, 2023

12. CONTACT INFORMATION

For any queries, concerns, or data requests, please contact:

Sunmax Energy Privacy Team
📧 Email: support@sunmaxenergy.in
🌐 Website: www.sunmaxenergy.in
📞 Phone: 9850834500